Beginning a 100% Involvement Quality Process in a Service Industry
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When launching a quality improvement initiative in a service organization, companies too often turn to models from the world of manufacturing – models that did not serve manufacturing well. Neither last chance inspection-type quality controls, nor volunteers-only quality circles, will enable your firm to take full advantage of the potential already on your payroll.
By designating a minority of your employees as responsible for quality, top management in effect has absolved everyone else, including themselves, from active improvement efforts.
This two-day course is designed for top managers interested in developing a quality initiative, or researching alternate quality approaches.
$1,495 per participant
The following discount applies to each of the classes:
Availability