This approach was first documented in Ernst & Young Technical Report TR 90.006 HJH 8/1990 and then in Harrington’s 1991 book entitled Business Process Improvement – the Breakthrough Strategy for Total Quality, Productivity and Competitiveness published by McGraw-Hill. This approach is sometimes referred to as "Business Process Management".
This methodology uses a process redesign approach to eliminating waste from the major business processes within the organization.
It is accomplished through five phases. (See Figure 1.)
The key phase is the streamlining phase; it is made up of twelve tasks. (See Figure 2.)
For a complete description of this methodology see Business Process Improvement – the Breakthrough Strategy for Total Quality, Productivity and Competitiveness on the Books page.
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