Dr. Harrington

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Top executives of some America’s most successful companies focus on quality and how they pursue it in this revealing collection of personal interviews. H. James Harrington, author of the best-selling book The Improvement Process, reveals top management’s insight into quality at Ford, AT&T, 3M, and eight other leading companies. From this research Harrington distills “16 Golden Traits” of companies’ successful improvement processes. He also includes an analysis of current business problems and possible solutions. Appendices provide additional insight into each company’s intimate involvement with quality improvement.

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Providing Full Business Support

Harrington Management Systems offers advice and support to leading companies in various industries across the globe. We staff and manage your projects with our experts.

We are successful because of our people, the quality of our expert network and our ability to anticipate market changes and adapt to your needs. That is why we continuously invest in the education and coaching of our consultants and trainers.

Building Business Relationships

We aim to build a strong mutual business relationship with our clients and contribute to their success by responding to their needs.

Our goal is not to become the largest consultancy agency but to be the agency known for the outstanding and lasting results we achieve with our clients. We work to support you on all stages of your business’s development.