Reliability Simplified examines the most frequently overlooked step in the search for total customer satisfaction: reliability. Through graphics-rich text and a multimedia CD-ROM insert, Harrington provides a framework for understanding the methodologies that result in improved reliability. The CD-ROM offer exercises, case studies, and an ABC Flowcharter equivalent that compliment the text and create a total framework for going beyond quality to keeping customers delighted. More than just a book, this product is a complete communication system with audio/visual reinforcement.
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Harrington Management Systems offers advice and support to leading companies in various industries across the globe. We staff and manage your projects with our experts.
We are successful because of our people, the quality of our expert network and our ability to anticipate market changes and adapt to your needs. That is why we continuously invest in the education and coaching of our consultants and trainers.
We aim to build a strong mutual business relationship with our clients and contribute to their success by responding to their needs.
Our goal is not to become the largest consultancy agency but to be the agency known for the outstanding and lasting results we achieve with our clients. We work to support you on all stages of your business’s development.